Application compute and storage stay on Atlassian Forge. The release declares no remote backend or third-party analytics.
FOR JIRA SERVICE MANAGEMENT
Every entitlement movement, explained.
QuotaLedger turns worklogs and service requests into an append-only contract ledger for support hours, ticket allowances, and service credits.
Corrections create auditable reversals or adjustments instead of silently rewriting historical ledger entries.
Project permissions and internal roles protect management views; portal customers receive deliberately limited request data.
PRODUCT SCOPE
Contract control without another billing platform.
Contract-aware balances
Model recurring, fixed-term, and prepaid contracts in minutes, tickets, or credits.
Deterministic rules
Versioned conditions, rounding, multipliers, allocation, rollover, and overage remain reproducible.
Reconciliation
Paginated recovery jobs detect delayed, updated, deleted, or duplicated Jira events.
Explainable exports
Audited CSV and JSON exports include stable pagination and checksum evidence.
CUSTOMER RESOURCES
Clear policies before installation.
App documentationSetup, configuration, workflows, roles, and troubleshooting
Privacy policyData, hosting, retention, and requests
Security policyArchitecture, access controls, vulnerability reporting, and incidents
Provider-specific termsService scope and customer responsibilities
Support policyChannels, severity, and response targets